Frequently Asked Questions

Put simply, we come to you in our state-of-the-art mobile vet practice (our Doorstep Vet Van!).

To maximise time with you and your pet, we call you whilst we’re en route to your appointment so that you can get your pet ready for our visit – dogs should be on leads and cats/small animals adequately confined.

Our standard approach is to examine patients in the van’s consulting room although we recognise that in some circumstances this may not possible and we can discuss other arrangements with you if needed.

We are currently accepting visits in most areas of Newcastle upon Tyne and close surrounding areas. For an up to date catchment area please visit https://doorstep.vet/area-covered/

This is continuously under review so watch this space.

You can contact us via the following means:

Telephone – 07939 932 903 WhatsApp 07939932903 Email: hello@doorstep.vet Website – Book online – https://doorstep.vet/book-your-appointment/
Website – Register your pet – https://doorstep.vet/register-your-pet/

We carry a good stock of commonly used medicines and can order in specific medications and larger quantities upon request. 

We have an online shop where you can order medication from the comfort of your own home, including prescription medication. This can also be set up as a recurring order so you don’t forget!
https://doorstepvet.ourvet.shop/

We can provide written prescriptions (for a fee) if you would prefer to buy your medication elsewhere via an online pharmacy.

We work closely with a network of local practices that are well-known to us and we are happy to arrange referral to one of these. 

Being an independent practice gives us complete flexibility to do what is best for each individual client and pet.

If you are a client of ours, please contact us in the first instance and we will assist wherever possible.

Our registered clients can access veterinary care 24/7 at Westway Vets’ West Road hospital in Newcastle for urgent care and emergencies that we are unable to help with personally.

Yes, we do; we require payment upfront, we can then support you in claiming via your insurance provider who will then reimburse you directly

Yes – Doorstep Vet welcomes clients who wish to use us for all their veterinary needs or as an additional service to their existing practice. 

We will request copies of your pets’ records prior to our initial visit and are happy to share our records with your existing practice should you wish us to.

Our registered clients can access veterinary care 24/7 at Westway Vets’, West Road hospital in Newcastle for urgent care and emergencies that we are unable to help with personally

Yes – we work with Agria who can provide 5 weeks free cover.

Our normal opening hours are 8:30am-5pm Monday to Friday excluding bank holidays. Most appointments take place between 9am and 4pm.

We are a new business; these opening hours will be reviewed regularly as we grow.

Thank you for reading – we look forward to meeting you and your pet(s) soon.